TERMS & CONDITIONS

Go-Virtual Terms

The services provided by Ultimate Office Solutions (UOS) may change at its discretion at any time of the agreement.  Services are provided during the hours of 8.30am to 5.30m Monday to Friday, excluding public holidays or at other times as negotiated.  Clients will pay all charges provided by UOS at the rate indicated by UOS. UOS has the right to change these charges by giving one months’ notice in writing.  Payment of invoice is due on the 1st of the month, late charges may apply. Should an account fall in excess of 2 weeks (10 working days) your agreement may be terminated without further notice. A reconnection fee of $140 will apply. Clients may not solicit the employment of UOS staff during their time with UOS, nor 12 month after ending the Agreement. In the event that a staff member takes employment with a customer, the customer must pay an introduction fee of 35% of the new actual wage.  The customer should not make unreasonable demands on the services and staff of UOS. The customer will not abuse or mistreat (verbally or otherwise) any staff members.  A security deposit of 1 months is to be held. The customer will be charged a once off set up fee of $140.00. Telephone calls and any other member services incurred at any of our centres will be billed monthly. To terminate your Agreement you must give 1 month notice in writing, prior to the end of the initial agreement period stated in the contract. Credit cards will be debited in advance on the 1st day of the preceding month automatically. To formalise the service, UOS requires a copy of the credit card, business registration and Card holder’s identification (passport or driver’s license), and fully refundable deposit plus the signed Agreement.

Go-Virtual Address Package

Mail will be processed as per instructions given to UOS and can either be automatically forwarded, advise and forward or held for collection Monday to Friday 8:30am to 5:30pm. Letters are held at your mailing address centre. You will be notified via email when parcels arrive (parcels as per Australia Post Standards).  Collection must be made within 24 hours otherwise parcel storage charges apply. Forwarded Mail incurs an envelope charge and postage fee. With written authority mail can also be screened and forwarded via scan/email, charges apply.

Go-Virtual Telephone Answering Package

The Go-Virtual Telephone service includes a CBD telephone number, and unlimited messages emailed and sent in real time with three details (i.e. name, email, telephone etc.). This package fee is inclusive of up to 3 contacts within your organisation.  Additional contacts can be added to your organisation for a fee of $15.00 per month per contact and changes to your initial set up are $15.00 per amendment. HUNTER Street location – Plan includes cost of first 40 transferred calls and thereafter all transferred calls are charged at a flat .50 cents per domestic call. International calls are charged at international call rates.

Go-Virtual Business Lounge Member Access

Packages allots 45 or 75 hours per month access to the lounge or you can purchase a Day Pass. Should you want 24/7 access a refundable deposit is held and also a non- refundable 24 hour access key must be obtained. Hours not used are forfeited. It is client’s responsibility to track hours used within the allotted 45 or 75 hour packages. Should client usage extend beyond package allocated hour, client will be charged the hourly rate. Please note business lounge member access is provided on the following terms and can be cancelled by authorised UOS staff at any time. Guest passes are available for friends and family for a daily fee. Should a guest be allowed into the lounge without observing proper check in procedure, UOS reserves the right to charge the non-member daily rate of and/or cancel membership.

Meeting Rooms, Day Office, Hot Desk Rentals

 24/7 Access Is available when booking is made a minimum of 48 hours prior to the commencement of the booking.  New clients booking outside of office hours must come in person and provide ID, deposit and meet with a customer service specialist prior to the 1st booking even if booked online. This procedure is necessary to gain access cards/keys for 1st visit.     

Should client exceed booking times, client will be charged the prevailing hourly rates.  The expectation is that professional business services will be conducted within UOS premises. UOS has the right to cancel membership and advise the appropriate authorities if professional business conduct is not observed. if client exceeds the booking time client will be charged the prevailing hourly rates. If a work space or a meeting room is not left tidy for the next client a minimum cleaning charge of $30 can be charged to client account.  Please remove all your paper/office products, wipe the boards down and remove any food or coffee cups. UOS staff will refill the water jug/glasses and wipe down the tables. Please note the common areas, and business lounge are monitored via cameras as well as entry to and from the Ground Level lobby doors. If you use the bike racks or shower please be sure to use the services in a timely basis and do not leave your items/bike for an extended period of time or UOS can choose to cancel these privileges.

Delivery Policy

After booking online, you will receive an email confirmation from UOS containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Please proceed with the email confirmation to the front desk at the selected center location.

If you wish to query a delivery please contact us at contact@uos.com.au.

Cancellation Policy and After-hour charges

Non contracted clients or casual clients must provide 48 hours’ notice to cancel or amend booking otherwise full cost of the booking will apply.

Contracted clients (current Office/Virtual clients) must provide 24 hours’ notice to cancel or amend booking otherwise full cost of the booking will apply.

Staff charges may apply for bookings outside office hours (8:30am – 5:30pm) at $50.00 per hour. Ultimate Office Solutions Pty Ltd (UOS) Privacy Policy including related entities Grosvenor Business Centre, Bligh Business Centre, Edgecliff Business Centre and Hunter Business Centre.

Privacy Policy

Introduction

Ultimate Office Solutions Pty Ltd (UOS) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all UOS clients and customers, and conforms to
Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact UOS at contact@uos.com.au.

Collection of Information

In order to use the UOS website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by UOS is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from UOS customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at contact@uos.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at contact@uos.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

UOS uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at contact@uos.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

UOS may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

UOS does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the UOS site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.uos.com.au and related entities.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

UOS Security Policy

UOS uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by UOS or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by UOS.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au